At Labgrownlane.com, we want you to be completely satisfied with your online diamond jewellery purchase. If, for any reason, you are not happy with your order, we offer a straightforward Returns & Refunds policy. Please review the following guidelines:

1. Eligibility for Returns: You can initiate a return within [1 day] from the date of delivery. To be eligible for a return, the item must be in its original condition, unworn, and with all accompanying certificates and documents.
2. Initiate the Return:
To initiate a return, please contact our customer support team or log in to your account on our website and submit a return request.
3. Secure Packaging:
Please ensure the item is securely packaged in its original box with all accessories to avoid damage during return shipping.
4. Return Shipping:
The cost of return shipping will be the customer's responsibility, unless the return is due to a manufacturing defect or a mistake on our part.
5. Inspection & Approval:
Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria. If approved, we will proceed with the refund process.
6. Refund Processing:
Refunds will be issued to the original payment method used during the purchase. Please allow [7 working days ] for the refund to be processed and reflect in your account.
7. Non-Refundable Items:
Custom-made or personalized diamond jewellery, engraved items, and earrings (for hygiene reasons) may not be eligible for return and refund.
8. Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item, we recommend initiating a return and placing a new order for the desired item.
9. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support immediately to arrange for a replacement or refund.
10. Return Address:
Please contact our customer support team to obtain the correct return address for your region.
11. Customer Support:
Our dedicated customer support team is available to assist you with any questions or concerns regarding the returns and refunds process.
We strive to provide a hassle-free and transparent returns and refunds experience for our customers. If you have any further questions or require assistance, please do not hesitate to reach out to us. Thank you for choosing [Labgrownlane.com] for your diamond jewellery needs.